Technical support
Help with connectivity, server access, operating-system deployment, reinstallations and service availability.
Email technical support →Support centre
Support
Clear help for infrastructure, billing, sales and security questions.
Sales and migrations
Discuss plan selection, custom requirements, migrations, locations and dedicated-server availability before ordering.
Contact sales →Billing assistance
Questions about invoices, payments, renewals, account verification or an existing order.
Contact billing →Abuse and security
Report phishing, malware, spam, network attacks, copyright concerns or other prohibited use connected to VDSROOT infrastructure.
Submit a report →Before you email
Include the details that help us act quickly
- Your account email and order number
- The affected server IP or service name
- UTC time of the incident
- Error messages, logs and steps already tried
- For abuse reports: URLs, timestamps and supporting evidence
Primary support email
admin@vdsroot.comRequests are reviewed according to urgency and available support coverage. Do not send passwords, private keys or complete card details by email.
Frequently asked questions
Common support questions
How quickly is a server deployed?
Automatic or manual provisioning begins after payment and fraud checks are completed. Delivery time depends on stock, location and configuration.
Can I reinstall the operating system?
Available reinstall options depend on the selected service. Contact support when the control panel does not provide the image you need.
Can I upgrade a VPS or dedicated server?
Many VPS plans can be upgraded. Dedicated-server changes may require a migration or replacement system. Contact us with your current plan and target resources.
Do you manage customer applications?
Unless a plan expressly includes managed services, customers remain responsible for system administration, application security, updates, backups and data.